We've been around since September 2009, you can read about that and other info on the
About Us page. Most of our contact with customers is via live chat on xfire/messenger which is why there's not much activity on the forums
The fact we are an EA/DICE authorised host should answer your question about whether we're reputable or not. We own all our own hardware and have just invested over £5000 in new dedicated servers so we plan on being around long term. We're also head sponsor of
Eurodomination.net so I assume they believe we're reputable.
Including new Bad Company 2 specific servers which will be ready shortly we will be running 10 dedicated servers but obviously this is growing all the time.
Did you change your username before or after posting? If you changed it after then it will only update on new posts, if you changed it before I will have to look in to it.
If you're still not convinced there's a list of other GSPs that provide BC2 servers on the
EA BC2 blog